Returns & Exchanges
At Elver, we stand behind our tech with a 30-day satisfaction guarantee. If your electronic device isn't performing as expected, we offer seamless returns and exchanges to ensure you stay connected.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the device in its original packaging, including all accessories, manuals, and cables to ensure a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, ensuring any old labels are removed.
Receive Your Refund
Once our technicians inspect your device, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing